Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Nassima A, Room Division Manager, Dear Mrs and Mr B., We very much appreciate your comments regarding your stay at the Sofitel Marseille Vieux-Port. Lock in a great price for your upcoming stay, Find a cancellation policy that works for you, “Rooms were spacious, well decorated, clean and super well maintained - they seemed like brand new. Want a great night's sleep? Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Sofitel Marseille Vieux Port is rated "Superb" by our guests. Location and facilities perfect for those traveling in pairs, 36 Boulevard Charles Livon, 13007 Marseille, France, Sofitel Marseille Vieux-Port has been welcoming Booking.com guests since Apr 2, 2007, I already have a booking with this property, Located in the heart of Marseille, this hotel has an excellent location score of 9.4. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. This lets us know our reviews come from real guests like you. We have more than 70 million property reviews, all from real, verified guests. The staff at breakfast were really friendly. 1 property in Marseille like Sofitel Marseille Vieux-Port was booked in the last 12 hours on our site. If your plans change, you can cancel free of charge until free cancellation expires. Bathrooms equipped with double bathtubs or hydro-massage showers. Boasting free access to a spa, sauna and hammam, Sofitel Marseille Vieux-Port also features 3 terraces overlooking Marseille's Old Port. Nous sommes heureux que vous ayez apprécié votre séjour parmi nous et que l’ensemble de nos services ait été à la hauteur de vos attentes. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It looks like something went wrong submitting this. Guests are required to show a photo ID and credit card at check-in. Click here to read post guidelines. Les Trois Forts restaurant serves gourmet cuisine, accompanied by fine wines and champagnes. All distances are measured in straight lines. Actual travel distances may vary. Questions and answers should be property- or room-related. Contributions should be appropriate for a global audience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Pascal Couples - 31/08/2020 Confirmed reviews ALL. Extremely helpful and friendly staff and great location with easy access to bus/metro links, shops and restaurants. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Algunas habitaciones disponen de aire acondicionado y terraza con vistas al puerto. Spectacular location and views, overlooking the marina and Fort Saint-Jean. Sadly we went back to the lounge the next night (Friday) and their was no entertainment. Respect the privacy of others. Overlooking the Old Port, adjacent to Pharo Palace, the hotel is a perfect starting point for your visits. Service was excellent, Dante’s Skylounge is small but eye-popping view of the marina, and dining at Les Trois Forts was excellent. For bookings made on or after April 6, 2020, be sure to consider the risk of the coronavirus (COVID-19) and associated government measures. Opened in 1987 and remodeled in 2010, this venue offers guests 134 rooms. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. ;-) Denise R. Steven M. Couples - 16/03/2020 Confirmed reviews ALL. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Excellent cleaning service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Les Trois Forts: Closed from Mon, Nov 23, 2020 until Thu, Dec 31, 2020, Le Carré Bistromanie: Closed from Tue, Nov 24, 2020 until Thu, Dec 31, 2020, Bar is closed from Tue, Nov 24, 2020 until Thu, Dec 31, 2020, Spa/wellness center is closed from Tue, Nov 24, 2020 until Thu, Dec 31, 2020. 뀐 Wired internet is available in the hotel rooms and costs EUR 18 per 24 hours. The room was nice overall and nice amenities. An Inside Look at Sofitel Marseille Vieux-Port, Aix-Marseille III Paul Cezanne University, Museum of European and Mediterranean Civilisations. Located in the heart of Marseille, this hotel has an excellent location score of 9.4. That's how we know our reviews come from real guests who have stayed at the property. Your cancellation request will be handled by the property, based on your chosen policy and consumer law where applicable. It features 134 rooms including 24 rooms with terrace, 2 suites and an apartment. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The check in , hotel staff was very helpful and although we came early did the effort to arrange a room”, “Modern, with great view restaurant, near to main attractions”, “We were upgraded to a suite which was amazing. Your opinion helps us figure out what kinds of info we should ask properties for. Nous sommes très soucieux de l’opinion de nos hôtes et extrêmement sensibles aux clients qui prennent le temps de nous faire part de leurs impressions. Sofitel Marseille Vieux Port is rated "Superb" by our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Some air-conditioned guest rooms have a terrace with harbour views. Guests loved walking around the neighborhood! At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Starting April 6, 2020, your chosen cancellation policy will apply, regardless of the coronavirus. Don’t include any personal, political, ethical, or religious commentary. The ALLSAFE certification developed with and approved by Bureau Veritas represents our new standards of cleanliness and prevention and ensures that these standards are met in our hotels. Booking.com does not accept responsibility or liability for any question or answers. 1254240,1251840,1254300,1216210,1251700|4,1147480,1257320,1257200,1251840|1,1242370,1242370|1,1250860,1174220,1254450,1251810,1251700,1242370|3,1238790,1240620,1255250, Sofitel Marseille Vieux-Port (Hotel) (France) Deals, Amenities of Sofitel Marseille Vieux-Port, Marseille Chanot Exhibition and Convention Center, Chateau de la Buzine Mediterranean Film Centre, Staff follow all safety protocols as directed by local authorities, Shared stationery (e.g. Amazing breakfast.”, “The location, view from the hotel and room space Choose your currency. “Rooms were spacious, well decorated, clean and super well maintained - they seemed like brand new. Delight in our luxury French cuisine, from breakfast to dinner, indulging in lunch and pastries in between. I really enjoyed the lounge one night when the singer was there. Issues concerning Booking.com’s services should be directed to our Customer Service or Accommodation Service teams. Need something else? I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thanks! If you booked through us and want to leave a review, please sign in first. Please enter a valid email address. Catalans Beach is 1,650 feet from the hotel. Cancellation and prepayment policies vary according to accommodations type. I will share your comments with our team. 36, boulevard Charles Livon 13007 marseille france, AEROPORT MARSEILLE PROVENCE At 30km / 18.75 miles. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. All content should be genuine and unique to the guest. Boasting free access to a spa, sauna and hammam, Sofitel Marseille Vieux-Port also features 3 terraces overlooking Marseille's Old Port. This hotel participates to Planet 21 and is acting in favour of Positive Hospitality. Some air-conditioned guest rooms have a terrace with harbour views. Each elegant room includes a mini-bar. The only way to leave a review is to first make a booking. In response to the coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property. Loyalty program. Sofitel Marseille Vieux Port, where the decoration is related to the sea, is located 5 minutes from the beach and 10 minutes from the historic center with its entertainment and attractions, and 20 minutes from the Vélodrome stadium. Some air-conditioned guest rooms have a terrace with harbor views. Read more, “The location and the view was priceless..the staff was great ! Excellent location – show map, Excellent location – rated 9.4/10! Only a customer who booked through Booking.com and stayed at a specific property can write a review. I will share your comments with our team. Booking.com will make efforts to obscure email addresses, phone numbers, websites, social media accounts, and similar details. Booking.com’s role is to be a feedback distributor for both guests and properties. Wonderful place. Best price guarantee! You'll receive an email as soon as the property answers your question. Please don’t include personal, political, ethical, or religious commentary. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. View deals for Sofitel Marseille Vieux Port, including fully refundable rates with free cancellation. Just wish the hotel were closer to the main VP area. A must for a magnifique stay. Offering lift and a carpark, Grand Hotel Beauvau Marseille Vieux Port Mgallery By Sofitel is a 4-star hotel located near Le Panier. Dinner. Your contribution should be yours. El Sofitel Marseille Vieux-Port tiene 3 terrazas con vistas al puerto viejo de Marsella y ofrece acceso gratuito al spa, la sauna y el hammam. Booking not found – double-check your booking number and PIN then try again. Welcoming Booking.com guests since Apr 2, 2007. Sofitel Marseille Vieux-Port, Marseille: See 3,005 traveller reviews, 1,498 user photos and best deals for Sofitel Marseille Vieux-Port, ranked #10 of 138 Marseille hotels, rated 4.5 of 5 at Tripadvisor. Beautiful views at the restaurant. Sofitel, Your feedback will help us improve this feature for all of our customers. The desserts at the hotel were great.”, “I really enjoyed the lounge one night when the singer was there. Some waiting times at dinner at le carré brasserie Few items overall in the hotel reaching their limit of age (window, shower buttons, paintiung on the wall, ..., otherwise everything is very clean, M Business - 02/02/2020 Confirmed reviews ALL. The staff at breakfast were really friendly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Well located, very comfortable and very nice staff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Get instant confirmation with FREE cancellation at most properties on our site! Old Port of Marseille is minutes away. Unfortunately my daughter and I did not make it to Marseille. The hotel do not have an indoor swimming pool. Please note that children are not permitted access into the spa. Something went wrong – please try again later. The check in , hotel staff was very helpful and although we came early did the effort to arrange a room ”, “Modern, with great view restaurant, near to main attractions ”, “We were upgraded to a suite which was amazing. hotel sofitel marseille vieux port 0.91 k.m from the city centre The 5-star Sofitel Marseille Vieux Port hotel, known as the best address in Marseilles, is an ideal stopover not far from the Calanques. A flat-screen TV with satellite channels and an iPod docking station are featured in the guest rooms at the Sofitel Marseille Vieux-Port. Write a full question containing a minimum of 10 and a maximum of 300 characters, and don't share any personal info. There was a problem loading the reviews. We'll allow the contributions to speak for themselves, and we won’t be the judge of reality. Perfect hotel for a weekend stay in Marseille - highly recommend. Sincerely, Nassima A, Directrice Hebergement, Dear Jonathan L., Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. Sofitel Marseille Vieux Port Hotel, located in Le Pharo-Iles du Frioul district, offers 24-hour front desk assistance, a … The venue comprises 73 … We were upgraded to a suite which was amazing. Try again. Booking.com does not accept responsibility or liability for any reviews or responses. – I will share your comments with our team. Guests are required to show a photo ID and credit card upon check-in. From 8 am on, enjoy the privacy and comfort of your room and "wellness" bathroom. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We've sent you an email so you can confirm your subscription. Double-check your selected room for the maximum capacity. Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19). Choose Sofitel for the greatest indulgence. All we ask is that you follow a few simple guidelines. This hotel was highly-rated for its very comfy beds. The service at the breakfast was very poor...the staff forgot to offer us hot drinks and eggs. Sofitel Marseille Vieux-Port - Photos What people say The view of the Old Port was spectacular, huge tub in bathroom, wonderful beds, big room, brand new bathroom, air conditioning was perfect, staff was professional and friendly, It has the best view of the whole port of any hotel. It is always a pleasure to receive positive feedback. Escape at Sofitel Spa during a moment of inimitable relaxation. We believe review contributions and property responses will highlight a wide range of opinions and experiences, which is critical in helping guests make informed decisions about where to stay. Very poor experience unfortunately for a Sofitel. When would you like to stay at Sofitel Marseille Vieux-Port? At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We'll also provide transparency over the status of submitted content. After a review has been submitted, you can modify it by contacting Booking.com customer service. Couples in particular like the location – they rated it 9.4 for a two-person trip. Whether negative or positive, we'll post every comment in full, as quickly as possible, after it's moderated to comply with Booking.com guidelines. The maximum number of extra beds and cribs allowed depends on the room you choose. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Curl up in a cozy armchair and take in the spectacular view while our bar staff take care of the rest. Our restaurant is closed but takeout and in-room breakfast services are available. During times of uncertainty, we recommend booking an option with free cancellation. The windows are very old and dirty. Check for travel restrictions. Error: Boasting free access to a spa, sauna and hammam, Sofitel Marseille Vieux-Port also features 3 terraces overlooking Marseille's Old Port. After their trip, guests tell us about their stay. Fabulous views from everywhere. Monica helped by email and during our visit Charlotte was exceptional. We are open and certified ALLSAFE: book with peace of mind! We’ll even let you know about secret offers and sales when you sign up to our emails. Excellent cleaning service. Breakfast was excellent. Sofitel Marseille Vieux-Port accepts these cards and reserves the right to temporarily hold an amount prior to arrival. The maintenance of the room was not as expected. Harbour views from the room, restaurant and Skybar are beautiful and a must see! How to get to Sofitel Marseille Vieux-Port from Marseille Provence Airport, Sign up and we'll send the best deals to you, Booking.com B.V. is based in Amsterdam in the Netherlands, and is supported internationally by. Fabulous views from everywhere. The spa was the best thing in the hotel - with Turkish and Finnish saunas and a great indoor jacuzzi....”, “The location and the view was priceless..the staff was great ! Excellent stay with lovely staff from housekeeping to front desk to the adorable woman working the Brasserie ( so sorry we didn’t get her name, but she deserves a raise). Chaleureusement, Nassima A, Directrice Hébergement. Guests can buy cocktails in the Dantès Skylounge bar. The Château d’If is accessible by ferry from the nearby marina. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). ”, “Spectacular location and views, overlooking the marina and Fort Saint-Jean. Love it so much The room are great especially with view on the « vieux Port » Thanks at all the Sofitel Vieux port for making the stay a perfect moment.... Fred, Alexandre Business - 12/10/2020 Confirmed reviews ALL, Highly professional, yet relaxed and peaceful, Nicolas G. Couples - 07/09/2020 Confirmed reviews ALL, - The staff was lovely - Great view - Great amenities, Hermes toiletries never disappoint - The room service was not worthy of a 5 star establishment, the food was beyond average. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Amazing breakfast. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Rooms Make yourself at home in one of the 134 air-conditioned rooms featuring minibars and plasma televisions. Sofitel Marseille Vieux Port offers its guests a full-service spa, an indoor pool, and an outdoor pool. The breakfast on terrace was great and spectacular views - what I didn’t appreciate was there was no valuation of being a Platinum card holder, zero. It is always a pleasure to receive positive feedback. Whoops! Customer review rating 4.5/5 7,646 reviews, I can take advantage of the Members' rate, French luxury and local cuisine in the world's most exciting city. Welcome to Sofitel Marseille Vieux Port, a haven of peace in the heart of the “Cité Phocéenne”. I appreciated my coffee in room every morning”, “Wonderful place. We are labeled ALLSAFE to guarantee you the implementation of all sanitary measures and welcome you in the best conditions. Lunch, Enjoy these complimentary benefits with every booking. We’ll even let you know about secret offers and sales when you sign up to our emails. You can only leave a review within 28 days after check-out. Hubert Business - 06/03/2020 Confirmed reviews ALL, Perfect room, poor service at the breakfast, L. J. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Avoid using profanity or approximations of profanity with creative spelling – in any language. Dear Nicolas G., Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. Sofitel Marseille Vieux Port, 36 Boulevard Charles Livon - Marseille - France, 1 reviews from the Guests, check-in: 16:00:00, check-out: 12:00:00 WiFi is free, and this hotel also features 2 restaurants and a spa. The most helpful contributions are detailed and help others make better decisions. Only a customer who has booked through Booking.com and stayed at the property in question can write a review. Hotel chain/brand: The terraces at brasserie Le Carré Bistromanie, gourmet restaurant Les Trois Forts and Dantes Skylounge bar offer the most beautiful view of the Old Port. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Nearby: heated pool and beach.